Internet Resources

Low-Cost Internet Plans

Many home broadband providers offer internet plans at a reduced price for certain low-income customers.  Each company has different terms of eligibility, which can be found on their websites, and some are also offering discounts on laptop and desktop computers and free or reduced installation and initiation costs.  These plans often cap speeds at certain rates and allow a set data allowance each month.       

  • For households that currently lack internet access, Altice is offering its Altice Advantage plan for free for two months to new customers with a K-12 and/or college student in their home.  For more information and to enroll, see www.alticeadvantageinternet.com.  Altice is also offering schools and students free Business WiFi access in the New York tri-state area for students to use school-issued devices.  For more information, see www.optimum.com/coronavirus. 
  • AT&T is offering expanded eligibility for Access to AT&T to all households with incomes at 135 percent or less than the federal poverty guidelines and to families participating in the National School Lunch Program and Head Start Program.  New Access customers can receive free service for two months.  For more information and to enroll, see https://m.att.com/shopmobile/internet/access/index.html.  For AT&T wireless prepaid customers, the company is offering a new plan that includes 2GB of data per month and unlimited talk and text for $15 per month.  For more information, see https://about.att.com/newsroom/2020/covid_19_att_prepaid.html.  
  • Charter is offering new customers access to Spectrum broadband and free in-home WiFi for 60 days to any household with K-12 or college students, or an educator.  Charter also continues to offer its reduced-rate internet plans to qualifying low-income households.  For more information and to enroll, see www.spectrum.com/browse/content/spectrum-internetassist. 
  • Comcast is offering two free months of its Internet Essentials plan to new eligible customers, and increasing the upload and download speeds available on the plan.  For more information and to enroll, see www.internetessentials.com.   
  • Cox is offering two months of free service of Connect2Compete, its low-cost internet offering for certain families with school-aged children.  It also increased the upload and download speeds available to Connect2Compete customers, as well as customers on Starter and StraightUp Internet plans.  For more information and to enroll, see www.cox.com/residential/internet/connect2compete.html. 
  • Verizon launched a new discount for FIOS home internet service, available for new customers who meet the qualifications for the Lifeline program.  Verizon’s current Lifeline customers will have all billing charges waived for two months.  For more information, see www.verizon.com/support/consumer/account/manage-account/lifeline-discount

CUSTOMER COMPLAINTS AND COMPANY CONTACT INFORMATION 

The FCC has a duty to take complaints and work on behalf of consumers who have disputes with their service providers, including issues with service quality or billing.  Complaints can be filed online at https://consumercomplaints.fcc.gov/hc/en-us or via telephone at (888) 225-5322.