Constituent Testimonials

My staff and I work hard to provide exceptional service to Coastal Virginians. Our top priority is being an effective resource for you and all of Hampton Roads. Below are testimonials from people who have received assistance from my office.

By A. William Reid of Virginia Beach

"Thank you so much for all your help in getting my passport expedited. Your office staff was incredibly helpful in all aspects of getting the job done swiftly and everyone involved was just so nice. It just confirmed that our government representatives can be gracious and still be effective."

By Theala L. Mack of Virginia Beach

"Ms. [Juanita] Williams has really been very kind and patient to me during my visit. I had such a rough time after my mom died, that I lost all confidence in the government. … Ms. Williams was a great help to me. I feel better about the government. How nice it is to know that there are still good people in our world of such confusion."

By Candi Alvin of Virginia Beach

"Ms. [Juanita] Williams along with Caleb [Smith] have done an amazing job with assisting our residents at River Pointe Nursing and Rehab to get their Social Security benefits reinstated. They have been a great help as some of the patients have been without benefits for months. [With] one patient, they were able to get her over $15,000 in benefits which helped pay for the cost of her care and have some money left over."

By Kevin Barry of Williamsburg

"Rep. Luria's office helped me get traction on my case file with the VA. While in the process of medically retiring from the Army, my case file appeared to be held up at the VA, seemingly due to the backlog the VA is currently experiencing. This was particularly stressful for me because I had previously been accepted to a graduate program at Northwestern--and classes were due to begin in a couple month's time. After writing to Congresswoman Luria's office about this problem, I was contacted by one of her assistants by the name of Caleb Smith. Caleb went to great lengths to help me unravel the convoluted layers of bureaucracy in order to, first, discover where my case file was located and, second, figure out how to get it moving along."

"I have only praise and no complaints. I was primarily helped by one of Rep. Luria's assistants by the name of Caleb Smith. I was impressed with Caleb's help because he not only addressed my concerns in person but he did so attentively and he remained exceptionally responsive and professional during the month or two that he worked on my case. Of particular importance to me, Caleb involved me in the resolution process, working with me in tandem so that we could address the problem from our respective vantage points. Whether or not my efforts had much impact on the outcome, this person-centered approach made me feel included and less anxious throughout."

By Yvonne Welborne of Virginia Beach

"Your office helped me obtain my copy of my naturalization papers. Ms. Williams helped me and did an AWESOME job! She contacted the Department of Homeland Security and helped me with my case. I thank Congresswoman Luria and the entire office!"

By Rungkarn Atthasisth of Virginia Beach

"I am civil service working … [in] Norfolk, I had an erroneous indebtedness caused by Defense Finance Accounting Service (DFAS) and my payroll team was unable to get DFAS to respond. This indebtedness issue had been going on for several months. After contacting your office and visiting with you, the situation was resolved in less than a month and my debt has been cleared and the funds have been returned."

"Your office was very well versed in governmental processes. They knew who to contact to get a good resolution on my behalf. I cannot find any reason for improvement because the customer service was outstanding and the office staff was willing to listen to my concern. They were concerned for my privacy and put me at ease. I knew that the problem would be taken care of in a professional and expeditious manner. I really appreciate the staff in your office."

By Robert Redding of Virginia Beach



"Your office worked with several agencies to help direct me to the appropriate offices to help secure health coverage for my wife. Your staff did an excellent job of helping me with my case. Everything went well."




By John Blair of Virginia Beach

"I had been battling cancer and it forced me to be medically retired and Social Security determined me disabled. After two years I was notified that someone I had never talked to determined that my Social Security was going to be cut off. After hiring an attorney and spending nearly a year getting nowhere I contacted Juanita in Congresswoman Luria’s office. Within one week of that contact I was notified by Social Security that they had determined that I should have never been shut off and that they wanted to apologize."

"Congresswoman Luria’s office and particularly Juanita were able to solve an issue in one week that myself and my attorney spent a year trying to fix."

By Mark Jordan of Williamsburg


"I'd been flailing with the SSA and Medicare for over 2 months trying to get my Part B enrollment completed so I could get my Navy retired ID updated. I just kept getting shuttled from one web site and phone number to another, with no results and no definitive answers. I got a personal response from the SSA the day after talking with Caleb Smith from your office, and the entire problem was resolved the following Wednesday. You guys rocked it!"



By Jennifer Lee Balonek of Virginia Beach

"You got my overseas birth certificate from the Dept. of State overnighted to me just in time for me to start my new job this Monday!"

"Juanita Williams is amazing! She called me immediately regarding my e-mail. She listened to me; she was empathetic. She took all the steps needed to have my information released and facilitated in the procurement of my overseas birth record in record time. She followed up with me every step of the way and the result is I will start work at a new job with hours that are more conducive to raising my son and will be eligible for benefits in short order. Thank you for helping me on my journey towards a sustainable career for myself and my son." 

By Otis Taylor of Hampton



"I filed an appeal with the VA in 2008 and still had not heard anything about the status of my claim. Your office got me the answers and the back pay I was due in less than three months. Your office’s willingness to listen to my complaint and follow up with different agencies made the difference."


By Bill Dyas of Cape Charles

"Your office helped me resolve medical and travel payment issues with the Veterans Administration Medical Facility in Hampton.

I began using my VA Medical benefits in 2013 and have been denied service due to the VA's inability to pay the doctors. Additionally, the Hampton VA facility began adding additional steps and documentation required for travel reimbursement. This made it far too difficult to be reimbursed for hundreds of dollars in travel expenses accrued while attending medical appointments from Berlin, MD to Hampton, VA and all points in between.

Recently, with the help of the Congresswoman's office, the medical professionals that have treated me have been paid for services dating as far back as 2015. This week, the new Travel Supervisor at the Hampton VA Facility began processing my backlog of travel expenses and worked with me to reduce the hurdles in reimbursement. Thank you, Congresswoman."

By Jeffrey Phillips of Yorktown





"Congresswoman Luria's office helped me with a pay benefits issue I had pending with the VA. Her Peninsula caseworker was awesome! Twice I had an email waiting for me, updating me on my issue, before I asked. I wish ANY other part of our government worked that well!"




By Xiomarys Altagracia Vargas of Virginia Beach

"For 2 years, I was having problems getting my previous federal agency to correct my SF-50 to no avail. I sought the help of Congresswoman Elaine Luria because the SF-50 is an official document needed to obtain future employment. Congresswoman Luria's office was able to obtain a response from the agency containing the correction of my SF-50. The help received from Congresswoman Luria and her casework manager, Juanita, was critical and is appreciated and will not be forgotten."

By John Lemandri of Williamsburg

"I encountered difficulty sending money to my spouse who is assisting her ill mother in Ukraine. Moneygram International refused to allow me to send money, stating that my account has been compromised. I checked and found no problem with my account as I was able at a much higher cost to send via Western Union. Congresswoman Luria's office interceded on my behalf and was able to clear my account which I very much appreciate. I am very much indebted to her office for the assistance provided. Good job!"

By Curtis Barnes of Virginia Beach

"Congresswoman Luria's office helped me get an appeal moving for a Veterans Benefit claim that I had been waiting over 5 years for. I contacted your office via another friend and after just a few days I got a call from her Virginia Beach caseworker, Thomas, who brought my concern to the attention of Appeals Management Office. Within a week or two I received a call from an agency that works with the VA "VES" Veterans Evaluation Services and they set up an evaluation for my appeal claim which I just completed on November 12, 2019 and it went very well. This somehow got fast tracked in the system thanks to her office. I have been waiting for 5 years and whatever her office did, got this moving. This Vietnam war veteran is very happy now. There are many veterans out there that get trapped in the system like I did and they could use this type of help especially when it takes years to process claims and there is no communication from the VA on any kind of updates or status on the progress. I am extremely grateful for this help!"

By Charles Huegel of Williamsburg

"I had been waiting on the VA for almost one year prior to contacting Congresswoman Luria's office. After asking for help from Congresswoman Luria, I recieved a reply from the VA within a few days. Their help was critical in getting a determination from the VA on compensation for service-related health issues."

By Nancy McDonald of Williamsburg

"Congresswoman Luria's office helped me receive my Social Security benefits. Their service was AWESOME."

By Frances of Virginia Beach

"After months of waiting for my SBP (Survivor Benefit Plan) from the government, I contacted Congresswoman Luria's office for help. I got an excellent response and result from her office and finally got my survivor benefit plan."

By Ann Sokolowski of Virginia Beach

"Congresswoman Luria's office helped me recieve my DFAS survivor benefits. I wish I had contacted her office sooner to resolve the issue."

By Rong Ni of Williamsburg

"Congresswoman Luria's office helped me communicate with USCIS to process my employment authorization promptly. Her office was effective and I felt that I was respected, cared for, and protected throughout the process."

By Granville Hogg of Cheriton

"I am pleased with the representation I have received from Congresswoman Luria's office. I appreciate having a local caseworker, Caroline, assist me in getting the information to the right people to get results. Congresswoman Luria's office assisted me with the VA, arranged for payments to local doctors for VA-approved visits, and had VA representatives visit the Eastern Shore to provide information directly to residents about changes in the VA health system."

By Rishya Suresh of Williamsburg




"I am grateful for the services and responsiveness of Congresswoman Elaine Luria's office. I spoke with her Peninsula caseworker, Caleb, who helped me contact the USCIS. Her office listened to my concern and carefully walked me through the required paperwork."






By George F. Bunn of Virginia Beach

"When my mail was being sent to the wrong address, I contacted Congresswoman Luria's office for help and they did a great job fixing this problem."

By Charles Camarda of Virginia Beach

"Congresswoman Luria's staff was very responsive and helped me recieve my full annuity after retirement. They quickly sent a letter to OPM and called their contacts there and in one week the problem was resolved and a lump sum back-payment was on its way to my account."

By Kenneth E. Leland of Cape Charles

"I am a Marine Vietnam Veteran who recently moved from Florida to the Eastern Shore of Virginia. I have always gone to the V. A. in Tampa for my medical problems and was appointed a primary care physician there. When I moved to Virginia I tried for ten months to get a primary care physician at the V.A. Hospital in Hampton, Va. with no success. During that time I was also without medications I had been taking for several years and was getting ill. I truly thought I was going to die. Finally, I called Congresswoman Elaine Luria's office for help. I was referred to her Eastern Shore caseworker, Caroline, who was very helpful in getting me into the new Community Care program for veterans who live too far from a V.A. hospital."

By George Michailow of Virginia Beach



"Congresswoman Luria's office provided invaluable assistance with my problem of unusual delays in the processing of an entertainer work visa. Her team contacted USCIS on my behalf and stayed on the case until it was finally resolved to my satisfaction. I appreciate their attention to detail and persistence."





By Adam Blake of Yorktown

"Congresswoman Luria's office provided excellent constituent service to me. I contacted her office for help with my security clearance and they exceeded my expectations."